Terms and Conditions

General Disclaimer – Hats Off Handmade Headwear has made every reasonable effort to ensure that the content of this website is accurate and up-to-date. All information contained on the website is subject to change or update without notice. No liability or responsibility will be accepted by Hats Off Handmade Headwear for any loss or damage suffered, by any person or corporation, as a result of any information available on this website, sites linked to this website, or sites whose links are provided by this website, or omission of the same.

Payment – Hats Off Handmade Headwear accepts Credit Card and PayPal payments. Please be aware that there is always an inherent risk associated with transmitting any piece of information across the internet.

Privacy – Hats Off Handmade Headwear values and respects the privacy of this website’s visitors. Any personal information collected (by email, telephone or other service) will be kept strictly private and confidential, and will not be on-forwarded or sold to any third parties, or added to any mailing lists for any reason, without your express consent. Any electronic contact with Hats Off Handmade Headwear will only be used for the intended purpose of providing millinery services to you.

Copyright – Copyright of all content displayed on this website, and the millinery design of the pieces on this website, reside and remain with Hats Off Handmade Headwear, unless otherwise specified, even after a piece is sold. The partial or full reproduction of this website, and the distribution or dissemination of any material contained on this website, is hereby prohibited.

Gift Vouchers – Gift Vouchers are available to purchase as an item in the store, at different amounts, and can be paid for in the same way as any other item. An email confirmation of purchase of the Gift Voucher will be sent detailing the use of the Voucher. Note, all Vouchers are valid for one (1) year from the date of purchase, unless by special arrangement.

Bespoke / Custom Orders – All Custom Orders require a lead time of between 4-6 weeks, although a shorter time frame may be possible. Please advise when you need a piece to be completed by. Custom Orders require an initial deposit payment of $150.00, which is an additional charge to the final amount of the purchased piece. This amount covers consultation and styling advice. Any alterations made to the piece after its completion will incur any additional charge to cover labour and materials.

Returns – All sales on this website are final. No returns and/or refunds will be accepted.

Shipping – Shipping is available worldwide.* Purchases may be collected in person, or by own courier, from our Melbourne location, or will be sent via courier service. Note, all parcels are covered by insurance to the value of AUD $100. Should you required additional insurance, please contact Hats Off Handmade Headwear to organize alternative shipping arrangements, which may alter standard delivery era charges.

Worldwide Shipping Locations and Estimated Time Frames – 

·  Australia – All metropolitan areas, additional fee for remote locations (3-6 working days);

·  Zone 1 – New Zealand (10-20 working days);

·  Zone 2 – North America, Western Europe, Asia, Pacific Region (21-28 working days);

·  Zone 3 – Rest of the World (25-30 working days)

Note some countries are excluded from delivery by courier service. Please contact us should you have any questions.

If you have any questions regarding any of these terms and conditions, please do not hesitate to contact Hats Off Handmade Headwear at camp_dk@hotmail.com

ADDITIONAL INSTAGRAM COMPETITION TERMS AND CONDITIONS

* Competition runs from Monday 9 August 2021 until midnight on Wednesday 8 September 2021 (AEST).

* Valid entry requires entrant to “Like, Share, Comment, Follow Hats Off Handmade Headwear & Tag a friend”.

* Competition applies to Instagram only, and does not include Facebook.

* Valid entry must comment “I would like to wear a Hats Off Handmade Headwear headpiece because ……..”.

Winners announced and contacted via Instagram on 9 September 2021

* One $200 (AUD) voucher per winner 

* 3 winners only

* $200 (AUD) voucher valid for 3 months only and expires on 8 December 2021. Voucher cannot be used in conjunction with any other sale, discount or promotion.  Should the voucher be used at such a time, the $200 will be taken off the original full price of the headpiece.

* Valid in store or online (discount code applies).

* Valid across all existing and new pieces, and any bespoke piece (bespoke fees apply, and must be paid upfront).

* Standard P&H charges apply.

*All other general Hats Off Handmade Headwear conditions of sale apply.